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Keep your fleet moving with always-on
driver support from Fuuse

Minimise downtime, reduce operational pressure, and give your drivers confidence with dedicated support designed for the realities of fleet EV charging. 

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driver support FOR fleets

For fleets, a problem with EV chargers is more than an inconvenience. It can cause disruption to operations such as missed deliveries, delayed schedules and driver frustration, all of which takes your time and effort to resolve. 

As EV adoption scales, so does the complexity around charging. Drivers are navigating different sites, chargers and networks, often under time pressures. 

This is why a reliable and responsive driver support service is essential for fleets. When your drivers have access to experienced, empathetic call handlers 24/7, you can be sure that any charging problems encountered will be handled efficiently without demanding your time and attention. 

 

 

What’s included?

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24/7 driver support line 

Drivers get immediate access to support and remote fix solutions when they need it, reducing downtime by solving issues quickly. 

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Real-time dashboards and reports

Full visibility of support requests, trends and performance helps you identify recurring issues and make informed decisions. 

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Clear Service Level Agreements (SLAs)

Defined response and resolution times give you confidence in service delivery and ensures your drivers receive consistent, reliable support. 

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Human-led support superpowered by AI

Combined expert human assistance and intelligent automation enables faster resolutions, smarter triaging, and a more seamless driver experience.

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How it works

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Driver contacts support

We aim to answer 95% of driver calls within 30 seconds. Contact details are shown on the charger sticker, outer casing or screen (if available). 


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Assessment and resolution

We identify the type of issue and check if the driver needs extra support. Most issues are resolved on the call, but if not we give clear next steps for drivers to follow.
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Remote fix

Where possible, we fix charger issues remotely. This depends on your level of support. 


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Issue notification

If the issue requires on-site action (e.g. maintenance vandalism, hardware faults), and Charger Support is enabled, we notify you to resolve it and follow agreed escalation processes. 
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Support your drivers, Maximise charger uptime and PRotect your fleet's reputation.

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Maximise charger uptime

Remote issue resolution improves charger uptime while flagging any issues that may require maintenance or repairs.   

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Protect your fleet's reputation

Dedicated support offers your drivers reliable, consistent charging which keeps them operational and reflects positively on your business.

 

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Build driver confidence 

Helpful, empathetic call handlers supported by AI improve driver experience and build their confidence in your move to electrification. 

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Keep up!

Charger installer? We can build bespoke support packages for you.

We work directly with charge point installers to offer tailored support solutions that help you deliver better customer experiences.

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