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Stay compliant and enhance your brand reputation
with Fuuse driver support

24/7 UK-based driver support from Fuuse helps you provide PCPR compliant, reliable charging that gives drivers confidence to return to your EV charging network. 

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driver support FOR Commercial CPOs

 

 

Under Public Charge Point Regulations (PCPR), you’re responsible for delivering reliable, compliant charging. But driver support isn’t just about ticking a regulatory box, it’s also about protecting your brand reputation to keep drivers coming back.

As your network grows, you need a support service that scales seamlessly, provides clear reporting and actionable insights, safeguarding your reputation and building driver confidence in your service. 

The Fuuse driver support service combines human expertise with AI efficiency to create “super-powered” operators, enabling smarter, more scalable, and future-ready charging networks.

 

 

 

What’s included?

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PCPR compliant 24/7 driver support line 

Our UK based trained call handlers can quickly help your drivers resolve issues relating to payments, remote maintenance and app issues. 

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Real-time dashboards and reports

Real-time access to dashboards that give granular insight. This can be combined with external data sources to offer actionable takeaways that inform strategy and help you understand what your customers expect. 

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Clear Service Level Agreements

Built for long-term confidence, with Fuuse you benefit from clear SLAs and live reporting that provides full transparency on performance and service delivery. 

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Human-led support superpowered by AI

Human expertise and understanding of local driver expectations, combined with automation and AI, resolves issues quickly and empathetically.

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Deliver operational excellence, simplify compliance and boost reputation

At Fuuse we are uncompromising on delivering an exceptional driver support service to the CPOs we work with. A driver's interaction with a support operator can shape their first impression of your brand - we're here to ensure it's a good one. 

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Protect charging revenue

Effective driver support resolves issues quickly, minimising downtime and lost charging sessions.  

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Maintain regulatory compliance

A fully managed support line ensures your network meets driver support requirements without additional internal resource.

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Build trust in your network

Helpful, empathetic call handlers supported by AI improves driver experience and encourages repeat business. 

Trusted Support:

“At Arnold Clark Charge, we aim to deliver reliable, ultra-rapid electric vehicle charging to customers across the UK and Fuuse Driver Support has been key in helping us to do just exactly that. From the start, it was clear they understood the importance of not just keeping chargers online, but supporting drivers in the moments that matter most. Their responsive, knowledgeable support team gives our customers confidence to charge with us, knowing help is always available if they need it. What really set Fuuse apart for us was their ability to act as a seamless extension of our brand. Fuuse has helped us deliver a charging experience that drivers can rely on and return to. ”

Pablo Levi
Group Sustainability Manager at Arnold Clark

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Keep up!

Charger installer? We can build bespoke support packages for you.

We work directly with charge point installers to offer tailored support solutions that help you deliver better customer experiences.

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