Contact us

EV Charger, Driver and Platform Support

Keeping you and your drivers moving

Support for you, your chargers and your drivers. We offer two categories of support to suit the needs of your business: EV Charger and Driver Support and Fuuse Platform Support. Our packages include 24/7 driver support, proactive charger monitoring and ongoing platform assistance.

Talk to us

what kind of EV charging support do you need?

Part of our mission to help accelerate EV rollout is ensuring existing infrastructure is utilised to its fullest potential.

Group 195

Charger & Driver Support

Choose from several tiers of 24/7 support to keep chargers online and drivers on the road

Fuuse Platform Support icon

Fuuse Platform Support

Tailored onboarding, priority assistance and bespoke training to help you get the most from your chargers.

What’s Included?

We offer a selection of support packages to suit the needs of your business - with specific services for installers and selected tiers suitable for operators.

phone icon

24/7 driver support line

We prioritise getting drivers back on the road, assisting with payments, remote maintenance and app issues.

maintenance icon

Full Case Management

Our driver support teams go beyond simple remote maintenance services, working with installers and site managers to help manage charger faults to resolution.

data analytics icon

 Comprehensive Reporting

All levels of charger and driver support receive full reports including root cause analysis, charger uptime, and time to resolve.

EV Charger & Driver Support for Installers

Our support services can be tailored to help you better serve your customers, with proactive monitoring and escalations.

  • 24/7 response to fault reports and driver calls
  • Proactive monitoring of chargers
  • Escalation to relevant installers/clients for resolution
Discover the Fuuse Platform
Trusted Support:

“The support that Fuuse offer both from an onboarding perspective, and ongoing has been immense. With Devitech’s ability to pass this support onto our clients, it has proved a huge success story for ourselves and clients. No issue is too much trouble.”

Graham Rowlands
MD & Owner, Devitech

arrow, fading in from the left arrow, fading in from the left arrow, fading in from the left arrow, fading in from the left arrow, fading in from the left

Keep up!

The EV industry is accelerating.

Keep up to date with all the latest industry and Fuuse news.

Stay up to date
arrow, fading in from the right arrow, fading in from the right arrow, fading in from the right arrow, fading in from the right arrow, fading in from the right