EV Charger, Driver and Platform Support
Keeping you and your drivers moving
Support for you, your chargers and your drivers. We offer two categories of support to suit the needs of your business: EV Charger and Driver Support and Fuuse Platform Support. Our packages include 24/7 driver support, proactive charger monitoring and ongoing platform assistance.
what kind of EV charging support do you need?
Part of our mission to help accelerate EV rollout is ensuring existing infrastructure is utilised to its fullest potential.
Charger & Driver Support
Choose from several tiers of 24/7 support to keep chargers online and drivers on the road
Fuuse Platform Support
Tailored onboarding, priority assistance and bespoke training to help you get the most from your chargers.
We offer a selection of support packages to suit the needs of your business - with specific services for installers and selected tiers suitable for operators.
24/7 driver support line
We prioritise getting drivers back on the road, assisting with payments, remote maintenance and app issues.
Full Case Management
Our driver support teams go beyond simple remote maintenance services, working with installers and site managers to help manage charger faults to resolution.
All levels of charger and driver support receive full reports including root cause analysis, charger uptime, and time to resolve.
EV Charger & Driver Support for Installers
Our support services can be tailored to help you better serve your customers, with proactive monitoring and escalations.
- 24/7 response to fault reports and driver calls
- Proactive monitoring of chargers
- Escalation to relevant installers/clients for resolution
“The support that Fuuse offer on both from an onboarding perspective, and ongoing has been immense. With Devitech’s ability to pass this support onto our clients, it has proved a huge success story for ourselves and clients. No issue is too much trouble.”
Business Development Director, Devitech