24/7 Driver Support for your ev chargers
Minimise charger downtime and enhance driver satisfaction with Fuuse
We know just how smooth the charging experience needs to be for your drivers and end users. That’s why our 24/7 Driver Support is essential to ensure driver satisfaction. This simple solution helps your drivers get back on the road as soon as possible, whilst minimising charger downtime.
We're Trusted by
Do you need Driver Support?
From ensuring your drivers are able to complete their charge successfully to freeing up your time, our Driver Support is designed to help everyone.
Public Charge Point Operators
If you offer charging to the public, you're bound by the Public Charge Point Regulations to ensure you provide a 24/7 free-to-call helpline. Our Driver Support solution means you stay compliant, all whilst improving charger reliability and uptime.
Commercial & Workplace Charging Providers
Whether you're a facilities manager or are responsible for a large fleet of EVs, Driver Support can benefit you. Our solution is designed to save you time, meaning our team of experts handles any queries and issues, letting you get back to those important tasks.
Installers & Resellers
If you're supplying hardware for multiple clients and various sites, you might be asked to recommend a Charge Point Management Solution and Driver Support. Fortunately, at Fuuse we offer both products, designed to work with all OCPP-compliant hardware.
We’ve got support covered
24 hours a day, 7 days a week,
365 days a year
In line with latest Public Charge Point Regulations, you might need to provide your drivers with a free-to-use 24/7 helpline that's available across the year.
There's no need to worry, we've got you covered. Whether you need a solution compliant with the latest regulations, or someone to cover the calls across your charging estate, we're here for you.
Enhance Driver Satisfaction
It's our priority to get your drivers back on the road as soon as possible. Whenever we receive a call or message, we'll support your customers with any queries or issues they may have, including remote resolutions when possible.
Minimise Charger Downtime
Our Driver Support team go beyond call and message handling. With regular reports, remote issue resolution and fault flagging, we aim to help get your chargers back online where we can. We'll also ensure you're aware of more serious issues that need maintenance and attention.
Instant Peace of Mind
With a dedicated team on hand, you can rest assured that your customers are being looked after. We're also here to help save you time. So, where you might have been fielding these calls before, we're more than happy to take on this responsibility and help you out.
Charge Point Management Solutions, Made For You
Fuuse is the flexible back office designed to support your EV chargers, providing a powerful and fully configurable platform for effortless charge point management.
Completely Flexible, Done Your Way
Our platform and solution lets you manage your charging estate the way you need to, giving you the full picture, including charger status details and issue logs.
Works Harmoniously with OCPP-Compliant Products
We pride ourselves on being hardware agnostic, meaning our solution integrates with any OCPP-compliant charge point manufacturer.
White Label Solutions: Our Product, Your Brand
Our platform isn't just designed to power your chargers. We empower your business and brand to thrive with a dedicated white labelled EV charging platform and Driver App.
Trusted Support:
“The support that Fuuse offer both from an onboarding perspective, and ongoing has been immense. With Devitech’s ability to pass this support onto our clients, it has proved a huge success story for ourselves and clients. No issue is too much trouble.”
Graham Rowlands
MD & Owner, Devitech
Keep up!
The EV industry is accelerating.
Keep up to date with all the latest industry and Fuuse news.
