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Fuuse Enables ScottishPower's EV Growth
case study

Fuuse and ScottishPower Recharge: A partnership driving innovation and efficiency in EV charging infrastructure. 

Project challenge:


ScottishPower faced several challenges as they sought to optimise and grow their EV charging network:

• Migrate a large network of public and private chargers to a new platform without disruption. 

• Provide improved payment solutions to enhance accessibility for EV drivers, ensuring a seamless charging experience. 

• Replace an existing mobile app with an easy-to-use branded solution (white label). 

• Ensure smooth testing and rollout of features to maintain driver satisfaction, whilst enabling them to manage their charging estate effectively. 

To achieve this, ScottishPower needed a reliable and flexible platform that could handle the scale and complexity of their operations across the UK. 
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BACKGROUND

ScottishPower Recharge is a leading provider of electric vehicle (EV) charging infrastructure across the UK. Focused on improving their public and private charging networks, ScottishPower partnered with Fuuse to enhance performance, streamline operations, and deliver an exceptional experience for EV drivers, employees and their fleets. 

SOLUTION

Fuuse provided ScottishPower with a robust, feature-rich solution tailored to meet their needs and address their challenges effectively: 

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Seamless Network Migration 

Fuuse successfully facilitated the migration of ScottishPower’s extensive public and private charging network. With careful planning and collaboration, the transition was executed efficiently and with minimal disruption, ensuring a smooth experience for both operators and drivers. 

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Enhanced Payment Flexibility 

To make EV charging more accessible, Fuuse supported the rollout of contactless payment options across ScottishPower’s network. This improvement offered drivers greater convenience and ease of use, aligning with ScottishPower’s commitment to user satisfaction. 

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Branded Mobile App 

Fuuse delivered a fully white labelled, branded mobile app for ScottishPower Recharge, providing a modern and user-friendly interface for EV drivers. The platform replacement was carefully managed to minimise impact, ensuring drivers could seamlessly access and use the new app. 

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Real-Time Testing and Optimisation 

Fuuse enabled ScottishPower to test and evaluate new features before full implementation. By leveraging real-time platform capabilities, ScottishPower could optimise their operations and enhance reliability across their charging network. 

THE RESULTS

ScottishPower Recharge now has the tools and flexibility to scale their network efficiently while delivering a superior charging experience for EV drivers. Through their partnership with Fuuse, ScottishPower achieved: 

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A seamless migration to a powerful new platform with minimal disruption to their network. 

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Improved user experience with the introduction of contactless payments and a branded mobile app. 

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Operational efficiency, with self-serve tools empowering ScottishPower to manage and expand their network independently, including setting tariffs and charger access on their private network. 

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Ongoing innovation, as ScottishPower continues to explore and implement additional Fuuse Platform features to further improve their offering for both public and private use cases. 

“Selecting Fuuse was a strategic decision driven by the ScottishPower philosophy to provide the best customer experience as well as decarbonising the Energy and transport industry. Fuuse allows us to design products tailored to our growing customer base and helps facilitate our longer-term goals. With a great team behind them from migration though to custom development it has been a joy to collaborate and design offerings we could not have before. The Fuuse Platform and App functionality allow us to be closer to our customers and opens new opportunities for us to help deliver a greener future quicker.”

Nicholas Dooley
CPO Manager , ScottishPower Recharge

The Fuuse Platform

Fuuse platform to see how you could make the most out of your chargers.

Tailor your Fuuse Platform to get the most out of your EV chargers by restricting access, setting opening times, and managing multiple tariffs. 

The Fuuse EV Driver App allows drivers to discover compatible chargers, and easily charge, pay, and track the progress of their charging sessions in-app and through push notifications.

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