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charger support

Keep your charge points operational and ensure you’re getting the most out of your Fuuse platform with ongoing support. Whether you need charger and driver support or help with the Fuuse Platform, we can design a package around you.

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Charge point and driver support

We offer a selection of charge point and driver support packages that keep your charge points operational and commercially viable as well as protecting your reputation for reliable EV charging.

Our proactive fault detection identifies and alerts you of minor charge point issues minimising the impact on your users and revenues, with 24/7 driver support to help drivers easily plug-in and charge their vehicles so they can be back on the road quickly.

Our driver support team is always on hand to deal with any issues or enquiries, ensuring the driver experience remains smooth and keeping you in compliance with PCPR regulations.

Remote monitoring helps reduce costs and downtime.

What’s included?

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24/7 driver support line

We prioritise getting drivers back on the road, assisting with payments, remote maintenance and app issues.

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Full Case Management

Our driver support teams go beyond simple remote maintenance services, working with installers and site managers to help manage charger faults to resolution.

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Comprehensive Reporting

All levels of charger and driver support receive full reports including root cause analysis, charger uptime, and time to resolve.

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Supporting you to get the most out of the Fuuse platform

We want to make sure you get the best out of your investment in our charge point management system, which is why we offer a range of support services to help you every step of the way from getting started to dealing with potential challenges.

Our customer success team ensures your users are trained to get the most out of your investment in the Fuuse platform and can provide ongoing support to resolve questions as they arise.

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Remote charger support

We can support your network as it scales and commission any new chargers onto the Fuuse platform 

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Platform support

Platform support is included with our charge point management system, setting you up for success with a detailed onboarding process.

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Driver support

Fuuse offers the UK’s largest EV charging driver support service. Delivered in-house 24 hours a day, 7 days a week our team of experts get drivers charging and on their way.

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Charger support

Fuuse Charger Support includes triage, remote resolution, and proactive monitoring to address issues at the charger level. This ensures issues with chargers are identified and resolved quickly.

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Operational support

Fuuse can run your CPMS on your behalf.

Trusted Support:

“The support that Fuuse offer both from an onboarding perspective, and ongoing has been immense. With Devitech’s ability to pass this support onto our clients, it has proved a huge success story for ourselves and clients. No issue is too much trouble.”

Graham Rowlands
MD & Owner, Devitech

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Keep up!

Charger installer? We can build bespoke support packages for you.

We work directly with charge point installers to offer tailored support solutions that help you deliver better customer experiences.

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