The Public Charge Point Regulations 2023 set clear requirements for operators of public EV charge points. With the main obligations now live, compliance is no longer something CPOs can leave until reporting season.
This guide covers who the regulations apply to, what they require and what operators need in place to stay compliant day to day.
The regulations apply to charge points available for public use, regardless of the size of the network or the operator’s primary business.
This can include:
Free to use charge points are outside the contactless payment and roaming requirements.
CPOs need to meet several key requirements:
Transparent pricing: The maximum price must be clearly displayed in pence per kilowatt hour before charging starts, including applicable fixed charges.
Contactless payment: New public charge points rated at 8kW or above and existing public charge points rated at 50kW or above must support contactless payment without requiring a pre-existing contract.
Payment roaming: Since November 2025, public charge points must allow payment through at least one independent third party roaming provider.
99% reliability: Rapid public charge points rated at 50kW or above must achieve an average network reliability of 99%, with operators required to evidence and report their performance.
24/7 helpline: Operators must provide a free, staffed telephone helpline around the clock and record every contact.
Open data: Required charge point information, including real time status data, must be accurate, regularly updated and available in a machine-readable format.
How can CPOs stay compliant?
Effective compliance depends on accurate data and the systems behind your network.
CPOs need to be able to:
Trying to do this across spreadsheets, manufacturer portals and a separate support provider makes it hard to see problems early and even harder to prove performance when reporting comes round.
Fuuse brings the tools CPOs need into one platform, so compliance becomes part of running the network rather than a separate job.
Spot problems before drivers do: Real time network monitoring shows the status of every charge point, so your team can act on a fault before it turns into a failed session or a complaint.
Protect your reliability figures: Faults are detected and classified consistently, giving you an accurate picture of uptime and the evidence you need to show you are meeting the 99% target.
Change prices with confidence: Transparent tariff management lets you set and update pricing across sites from one place, so drivers always see a clear pence per kWh price before they plug in.
Open your chargers to more drivers: Built in roaming integrations help you meet the payment roaming requirement and make your network available to drivers using third party apps and cards.
Take the pain out of reporting: Reliability and performance data is already captured, so preparing reports means pulling together information you have, not piecing it together after the fact.
Cover the helpline without staffing it yourself: Fuuse’s UK based driver support team answers calls 24/7 and can see the charge point each driver is calling about. Drivers get help faster, every contact is recorded, and your team is not on call through the night.
Want to understand where your network stands? Book a demo with Fuuse and talk through your compliance requirements.